Refund policy

Return & Refund Policy

Last updated: September 2026

Our Commitment At Velzyn, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right.

Refund Eligibility You may request a refund within 30 days of receiving your order if:

• The item arrived damaged or defective
• You received the wrong item
• The item did not match the product description

How to Request a Refund We do not require you to ship the item back. Simply:

1. Email us at support@velzyn.store within 30 days of delivery
2. Include your order number and clear photos or a short video showing the issue
3. We will review your request and respond within 2–3 business days
4. Approved refunds are returned to your original payment method within 5–10 business days

Non-Refundable Situations

• Change of mind after the item has been delivered
• Incorrect shipping address provided by the customer
• Delays caused by customs, courier, or circumstances beyond our control

Replacements Depending on the situation, we may offer a free replacement as an alternative to a refund.

Questions? We're happy to help. Reach us at: 📧 support@velzyn.store 🌐 www.velzyn.store